Business Etiquette

5 Mistakes that DESTROY Business Relationships

For those of you who know me, you know business etiquette is my passion.  You know that Letitia Baldridge, the late American etiquette expert and public relations executive is one of my idols.  She published 20 books, appeared on the cover of TIME, and was a guest on Late Night with David Letterman.  She personally…

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Emotional Intelligence and Vulnerability

Emotional Intelligence and Vulnerability

While considering this blog post and my upcoming presentations during the Greystar Members Only Leasing Retreat this week, I cannot get vulnerability out of my mind.  As I prepared and reviewed my presentation, I saw I included “be vulnerable” on page twelve, bullet number six.  Perhaps it deserves a page of its own somewhere more…

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Navigating Professionalism in a Digital Universe

We know the world is digitalized and our professional and personal lives are available for the world to see.  We know we can reach anyone in the world at any time.  The biggest question we need to ask ourselves is this.  How do I want to present myself to the world? Which is no different than…

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The Four Rules to Mastering Introductions

During a lunch meeting with an incredible woman who happens to be a concierge cardiologist, she was sharing her experiences mentoring two engineering students from her college alma mater.  We were discussing our thoughts on the rewards of mentoring and how best to inspire and communicate with millennials and generation Z.  I added how much…

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The Skills You Need to Succeed in 2019 and Beyond

Did you know that 91 percent of dissatisfied customers or clients will never complain about their interaction with you? Instead, they will simply take their business elsewhere. If you think soft skills are trivial or unimportant, think again. Here’s the deal: 85 percent of job success is based on social and people skills — not…

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